Tag: Assault Marketing

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The Difference Between Writing Fact And Writing Fiction…

Fiction has to make sense! This was written by a writer of television series. Over the past year if I’ve learned anything, and I’ve learned A LOT, fact is often much stranger than fiction. Who would have thought when the Governor told us we’d need to shelter in place for 17 days we’d still be sheltered almost a year later? Certainly the professional painter I met with by the name of Jed didn’t!

Jed and I sat down last week, face to face, to talk about changing the direction of his residential/commercial painting business in 2021 from the direction it took in 2020. When 2020 was all said and done Jed’s revenue in 2020 was down a little over 31% from what he’d done in 2019. This revenue drop took him from being profitable to a slight loss and that included losing one of his more reliable and well paid painters due to cost cutting. Jed was seeking my help to make 2021 a better year. When we got down to specifics and I learned how much better he was expecting I suspected there would be a problem.  

Jed’s “line in the sand” goal was to increase 2021 to at least 50% above his result from 2019… not 2020. This was a must have. The goal meant we had to return the business to the 2019 level and then we needed to add an additional 50% to that! Growing 30% would not be easy but is possible. I was all in on this goal. Growing another 50% on top of that and delivering a quality product (which he does!) while having lost his best painter was a fool’s game. When I told him this he wasn’t happy. I love helping an owner deliver what’s realistic and possible. I felt good about a 30% increase.

Since this wasn’t a good fit for either of us we went on our way. I gave Jed some marketing ideas he could use along with promising to stay in touch with him. On the one hand I’d love to be able to help him realistically grow his business and on the other hand I don’t want to be involved in pushing someone to attain what’s likely unattainable in a single year. What advice would you give Jed?      

My name is Steven Clauson.  I coach people who want help getting where they want to be.  The people I coach are typically already taking action, getting results and ask what’s next and what actions to take to make an even greater impact.  They aren’t afraid to ask for help.  How can I help you?  What actions are you taking?  Those who have a plan and implement that plan lead the pack.  Planning, preparing to win and taking appropriate action means you hear the word “YES” more than ever. Only if you are one of the few willing to take action, do what’s required and play full out are you likely to hear the word yes more often.  People hearing the word “YES” are winners on the playing field because they play full out and dominate.  For these people results matter.  Tired of results less than you know you can produce?  Call me at 916-230-0176 or visit www.stevenclauson.com

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Did You Know That 6 Of The 8 Female NFL Coaches Are Working Sunday?

Many purists are borderline apoplectic due so many new coaches in the NFL being women. To be clear, these are women who have likely never played a down of high level tackle football in their life. What could they possibly bring to the table? I’ve been asked that question a lot during my own career about how I can help my potential client and my ability to learn and solve problems has taken me to a lot of unexpected places. From what I’ve read it’s taking many female coaches to places they may never have expected.

When the only tool someone knows how to operate is a hammer everything needs to be a nail. The NFL has always been a game reliant on size, strength and power and these attributes will always matter. In 2021 the NFL has evolved to the point where finesse and problem solving skills are more important than ever. Defeating a complex offensive scheme demands different thinking. Complex game plans on either side of the ball demand thinking in a very different way. Imagine how differently a 5’ 6” police officer must think when they work to enforce the law in any gang infested neighborhood just so they can go home after their shift is over? The thinking that got her the job won’t get her home!

People from all walks of life, all ages, all colors, all sexual orientations and all backgrounds learn to be great lawyers, skilled surgeons, accounting geniuses, and anything else you can think of. Others who have the talent to excel at these professions are complete failures for many different reasons. Some of the common traits of anyone who excels at anything comes down to hard work, the willingness to learn something new and someone who said “What the hell do we have to lose?” From my side of the desk I know more about how to successfully market a business than my potential client does and when they let go they see the results. There are 8 female coaches in the NFL and six of them work for the Tampa Bay Bucs and the Kansas City Chiefs. Coincidence? Finding and retaining world class talent matters now more than ever! I Guarantee I Can Help You!      

My name is Steven Clauson.  I coach people who want help getting where they want to be.  The people I coach are typically already taking action, getting results and ask what’s next and what actions to take to make an even greater impact.  They aren’t afraid to ask for help.  How can I help you?  What actions are you taking?  Those who have a plan and implement that plan lead the pack.  Planning, preparing to win and taking appropriate action means you hear the word “YES” more than ever. Only if you are one of the few willing to take action, do what’s required and play full out are you likely to hear the word yes more often.  People hearing the word “YES” are winners on the playing field because they play full out and dominate.  For these people results matter.  Tired of results less than you know you can produce?  Call me at 916-230-0176 or visit www.stevenclauson.com

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Who Did You Decide To Be This Morning?

At one time my favorite actor was Robert DeNiro. I don’t like his politics however his approach to his craft is worth emulating. My favorite movie with him is Midnight Run. This movie is about a bounty hunter and capturing and bringing back a bail jumper. I won’t spoil the movie but I suggest you watch it. Very entertaining. What I learned about his approach to the role he played as the bounty hunter made me love it even more.

I read in an article that DeNiro rode with a real life bounty hunter for almost 8 months so he could actually understand the motivations of the role. What were the motivations and what drives the bounty hunter deep down? DeNiro still does this for many of the roles he plays and the reason is simple. Acting is more than reciting words from a script. Being at the top of any field comes down to who are you going to be and not simply what are you going to do. When you view whatever you do from this prism you will naturally approach it differently.

If you are selling something are you just saying the words necessary to sell or do you become the person who wants your prospect to buy something that will actually solve their problem? The one who wants you to buy the solution has an easier time I would argue. NASCAR driver Jeff Gordon (#24 NASCAR) forbid any contact with him outside of his crew chief within 24 hours of a race because he was busy getting his game face on. What he was actually doing was becoming the champion race car driver he needed to be and any thought that didn’t support that was eliminated in advance. I guess that’s why he drove in the manner he did and won as often as he did. It had more to do with who he was being than what he was doing. His mental focus supported the physical work he was doing.

Do you put this sort of focus and intention into what you’re doing? What about your staff? This may be one of the components that get in the way of the explosive growth we are all after. Who are you being right now? If you want to show up in a different manner on a consistent basis we should talk.

My name is Steven Clauson.  I coach people who want help getting where they want to be.  The people I coach are typically already taking action, getting results and ask what’s next and what actions to take to make an even greater impact.  They aren’t afraid to ask for help.  How can I help you?  What actions are you taking?  Those who have a plan and implement that plan lead the pack.  Planning, preparing to win and taking appropriate action means you hear the word “YES” more than ever. Only if you are one of the few willing to take action, do what’s required and play full out are you likely to hear the word yes more often.  People hearing the word “YES” are winners on the playing field because they play full out and dominate.  For these people results matter.  Tired of results less than you know you can produce?  Call me at 916-230-0176 or visit www.stevenclauson.com

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The Trip That Seemed So Long Is Actually Shorter Than It Seemed

    Be forewarned… This e-mail will be blunt and in your face. If that bothers you quite frankly I don’t care as long as you pay attention to every word! My sister called me yesterday morning to tell me my father passed away. Even though not unexpected, it was also not easy to hear.
     My father was never the loving guy with lots of amazing advice who would comfort you and leave you with the wisdom of the ages. He was closer to the drill sergeant you’d have in basic training who wanted you to stand on your own two feet before you could even walk. I heard the term “walk it off” more often than I care to think about. I won’t tell you I always appreciated his intensity or that it was easy. Maybe that’s why I moved out between my junior and senior year of high school. Maybe that’s why I named my company Assault Marketing and not Bunnies and Kittens Marketing. Also, the domain bunniesandkittens.com was taken. Maybe that’s why I succeeded.
     So here I am today… a 65 year old orphan. I’m also incredibly fortunate. Two weeks ago I spent the weekend with my father, both of my sisters and my brother at my fathers home watching the COVID version of the Indianapolis 500. At the time I felt it might be the last time I’d have to actually interact with him. Sadly I was right. I made certain I told him what I needed to, made certain to hear what he had to say and be certain he knew that I was there to support him in any way I possibly could. He’d give me a decent grade on that. I did the best I could.
     Losing someone sucks. Losing someone is especially hard when it’s a parent, sibling or child. I learned much from my father I use daily. Another benefit has been listening to and sharing with other men and women stories their fathers and their takeaways. I always thought my childhood was uniquely difficult. I’ve learned I was not unique in thinking I had a difficult childhood. Today I have a much more clear meaning of what Mark Twain meant by “I am an old man and have known a great many troubles but most of them never happened.” In retrospect my childhood was pretty freaking good. 
     It’s funny… I wanted to write about delayed conversations today and I’m writing about a conversation that wasn’t delayed. Good on me. I’m going to write next time about someone who delayed a conversation for 7 years because of fear. He has since seen first hand what having the results from that conversation has meant to him and his family. I’m pretty good at talking to anyone about anything yet my father always intimidated me at least a little. Perhaps you can relate. If you’re delaying a conversation with someone sack up and get it started. Look for middle ground. Mend a fence. Apologize. Hear someone out. Help someone who just might be having a more difficult time than you can imagine.
     If I can help you with your business or by simply listening I will happily do so. Just tell me this one’s on Lloyd!  I’d be honored to talk with you. Pick a time at www.speakwithsteven.com and let’s connect!      

Dr. Steven Clauson
916-230-0176
steve@stevenclauson.com 

Ps: If you don’t already know, I help business owners and entrepreneurs get where they want to be and have a life in the process. If you’re already taking action the next question is what’s next and what actions should you take to create an even greater impact. 

Pps: How can I help you?  Anyone who has a plan and implements that plan will lead the pack.  Planning, preparing to win and taking appropriate action means you hear the word “YES” more than ever. If you’re one of the few willing to take action, do what’s required and play full out are you’re likely to hear the word yes more often.  People hearing the word “YES” are winners on the playing field because they play full out and dominate.  For these people results matter. Tired of results less than you know you can produce?  Call me at 916-230-0176 or schedule time with me at www.speakwithsteven.com 

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There Is No Adversity Without A Solution… None!

Having worked at success for the past 35 years I’ve helped many people from many different walks of life embrace the idea of “massive imperfect action.” Some refer to this as fake it until you make it… I don’t agree. Even before I opened my initial chiropractic office I knew I wanted to be unique in my approach along with the level of success I enjoyed.
          Early on when I was seeing very few patients every week, I acted as if I was seeing many more. In my mind I figured out what it would take to move from treatment room to treatment room and take films, do a report of findings, adjust my patient and take chart notes while still doing the other things required to build a bigger practice. My goal was to deliver a certain dollar level in services annually with a 35% overhead and do it all without advertising. I accomplished this and never quit growing. I eventually exceeded 300 patient visits per week in 21 hours. Keep in mind this was accomplished without advertising and was 100% referral based.  In 1995 I injured myself in a permanent manner and sold my practice in 1996.
          Times were not always great. There were times when I focused 100% on the internal aspects of my practice while placing the external aspect on the back burner. There were also times I placed things on the back burner longer than I should have and I paid that price as well. That doesn’t happen any longer. When I see it happen with a marketing client or a coaching client we come to an agreement on either discipline or justice. Discipline are actions you take on yourself. Justice are those actions done to you from an external force. Justice is when you’re caught speeding and get a speeding ticket. Discipline is when you notice you’re speeding and slow down on your own. 
          When a marketing or coaching client leaves things on the back burner for too long a period of time for any reason or they’re looking for a period of extreme growth in their business I help them with a plan to REACT to the reality they created. This plan is not one size fits all. This plan has yet to fail myself or anyone else. I shared this plan with my personal coach to use on me. I learned about this plan in a book titled “Overcome” by Jason Redman. Lieutenant Redman is a retired Navy Seal with multiple awards who was severely injured in the line of duty. He and his family have seen a side of hell most of us cannot imagine. 
          The willingness to walk down difficult roads requires the willingness to think like an adult and in an intellectual manner. This is only for those who demand results and don’t have a pre-designed back door they can escape out of such. Back door escape hatches appear as a rich family or someone who has a pile of money and they are willing to spend what they need to live on. Creating, implementing and living a plan like this requires courage.
          What’s your current plan?  I’d be honored to talk with you. Pick a time at www.speakwithsteven.com and let’s connect!      


Dr. Steven Clauson
916-230-0176
steve@stevenclauson.com 

Ps: If you don’t already know, I help business owners and entrepreneurs get where they want to be and have a life in the process. If you’re already taking action the next question is what’s next and what actions should you take to create an even greater impact. 

Pps: How can I help you?  Anyone who has a plan and implements that plan will lead the pack.  Planning, preparing to win and taking appropriate action means you hear the word “YES” more than ever. If you’re one of the few willing to take action, do what’s required and play full out are you’re likely to hear the word yes more often.  People hearing the word “YES” are winners on the playing field because they play full out and dominate.  For these people results matter. Tired of results less than you know you can produce?  Call me at 916-230-0176 or schedule time with me at www.speakwithsteven.com 

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Why The lowest Paid Employee Could Have More Influence Than The President

 I called the “customer line” instead of the ‘back line” of a new client yesterday. What I heard horrified me. I’m 100% certain its costing them money in many different ways. The person answering the phone was overly distracted and had no way of knowing if the person I wanted to talk to was even on-site. I asked a friend to call them a little later and their experience was much the same. My friend was of the opinion my client needed a new person on the phone. I dug a little deeper. The companies initial training plan was to give the receptionist/admin an anchor and ask them to swim. This plan is used far more often than most want to admit!
     The real issue that has to be dealt with is training, standards and follow up. Typically the lowest paid person in an office is the one answering the phone. This person is the first voice representing the company callers hear. For many of these staff members their entire training program boils down to “Here is the phone. When it rings answer it!” That completes all the training you will have now good luck!  Heck, these team members often aren’t even invited to attend the staff meeting/complaint sessions the company has! This happens when we fail to inspect what we expect.
     Just imagine your favorite NFL team designating the center as the lowest paid and least valuable member of the starting line-up. The center touches the football more than the quarterback who is typically the highest paid member of the team. The logic defies explanation and yet it exists. I often hear the argument “if I spend money training them I’m afraid they’ll leave” and the most useful response to that is “if you don’t train them I’m afraid they’ll stay” and that is a far greater risk.
     Little hinges swing big doors is a phrase I’ve said for years. An untrained, overworked and forgotten receptionist/admin may be the best example yet and one that consistently proves the point. When your home is for sale you spend time and money to improve your homes curb appeal to entice them to look deeper. For many businesses the person answering the phone is their curb appeal.  
 If I you want to talk let me know at www.speakwithsteven.com      
     

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The World Has Changed… What Skills Will You Need Moving Forward?

For many people in the pre-pandemic workforce required skills boiled down to remaining relevant. Could you do those things that were minimally required of someone in your position? With the overly stressed labor pool that existed in 2019, if you were minimally competent you were pretty well set. It was Woody Allen who so accurately said that 80% of success was just showing up. My suspicion is the post pandemic world will change a lot of that.

The shift for many from in-office work to working from home sounds great on the surface and it also brings with it the statement “Be careful what you wish for.” Working from home while being both productive and busy will be a real test for most people. Learning to do a Zoom meeting is just the beginning. Being comfortable with new tech will be critical and self-learning will likely define tomorrows leaders in these new and uncharted waters. The rules will be made as we go along and unless you’re one of the lead dogs the view will never change…. Neither will your paycheck!

Self-learning will not revolve around watching a YouTube video or Ted Talk. Self-Learning for many will come down to a return to reading and starting to re-invest in your personal education along with the development of a personal library. Books will once again matter in my opinion the sooner this starts the better. You can either resist this shift or embrace it but make no mistake the shift is happening as we speak. What’s your plan?

My name is Steven Clauson.  I coach people who want help getting where they want to be.  The people I coach are typically already taking action, getting results and ask what’s next and what actions to take to make an even greater impact.  They aren’t afraid to ask for help.  How can I help you?  What actions are you taking?  Those who have a plan and implement that plan lead the pack.  Planning, preparing to win and taking appropriate action means you hear the word “YES” more than ever. Only if you are  one of the few willing to take action, do what’s required and play full out are you likely to hear the word yes more often.  People hearing the word “YES” are winners on the playing field because they play full out and dominate.  For these people results matter.  Tired of results less than you know you can produce?  Call me at 916-230-0176 or visit www.stevenclauson.com

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“A” Players Hire “A” Players. Who Do “B” Player Hire?

       It’s a fact that “A” Players only hire “A” Players when they need something done.  Why work with someone who produces a result below your current skill set.  This is about who hires “B” Players and more importantly why they hire them.
I decided long ago it was easier and less expensive in the long run to work with “A” Players exclusively.  It seemed  expensive at first… turns out it was one of the least expensive things I ever did.  Working with “A” Players kept me off balance and uncomfortable and as a result I was productive instead of busy.  “A” Players demanded results from me I would have never demanded of myself.
  It turns out the “B” Players hire “C” Players!  Why have people around you who are constantly nagging you to do this or create that?  Seems like a lot of work.  Another good about hiring “C” Players is they aren’t invested in the result they help you create.  They are happy to cruise along, settle for less and pretend to smile.  Sure, low standards and a commitment void is a shitty way to live and unless you tell someone the secret is yours.  We make choices every day about working with “A” or “C” level people.  Whose on your team?
        My name is Steven Clauson and I coach “A” people to take “A” level actions, be their best and win more often.  I know the one taking action most often wins.  Taking action means you will hear the word “YES” more than ever.  Are you one of the few willing to take action, do what’s required to hear the word yes more often?  People accustomed to the word “YES” are winners on the field playing full out and dominating.  For these people results matter.  Tired of results less than you know you can produce?  Call me at 916-230-0176 or visit www.stevenclauson.com

 

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Don’t Give A Damn What You Think…

       Stop giving a damn about what you think!  Everything you are worried about is never going to happen.  None of it.  You can have and do what you want starting now.  You can have the income you want, work with the people you want, work the hours you want, work the days you want, have the vacations you want and design the business and life to be exactly as you want them to be.
What most people are best at is setting boundaries on themselves and those around them.  The leading cause of boundaries is a thing called fear.  Fear comes in many forms and can manifest differently on a daily basis.  Fear is crippling to those who embrace it and freeing to those who learn to manage it.
The letters in the word FEAR tell the story we need to hear.  False Evidence Appearing Real.  When I ask someone who wants to accomplish something they have as outside of what they can do I typically get a series of fear related responses as opposed to actual actions they have taken to get where they want to be.  I call it Wimp Junction and this is where dreams go to die.  We have all seen too much death in our lives and the fact is our dreams don’t need to be on the casualty list.
Stop wasting time worrying about whether you can or can’t do something.  How about telling the person who won’t let you off the hook what you are going to do.  In a great quote by Ayn Rand who wrote Atlas Shrugged “It’s not who is going to LET me, it’s who is going to STOP me!”  Go for it!   
       My name is Steven Clauson and I coach people who want to come out of the stands and onto the field or are already on the field and demand to work to their potential.  Are you in the stands or on the field?  Winners are on the field playing full out and dominate.  For these people results matter.  Tired of results less than you know you can produce?  Call me at 916-230-0176 or visit www.stevenclauson.com

 

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Participation Trophies In The News.

After everything that has been in the news recently about the idea and value of participation trophies I spent a few minutes looking around my children’s rooms.  My children were active in pursuits like Soccer, Football, Media, Track & Field,  Lacrosse, Cheerleading and Swimming.  I was looking for any remaining “awards” they are proud of for just showing up.  I found none!
Upon closer examination what I did find was a varsity letter my son earned as a Varsity Swimmer for Elk Grove High School, my daughters awards for Academic Excellence, Academic All American and a Cheerleading award she was given that was voted on by her Cheer team at Pleasant Grove High School and my Step Daughters awards from the Media Communications Academy at Center High School where she excelled and set the standard she would use as a Cast Member at Disney .  Not one of them kept awards for simply participating.  I don’t think this is a mistake.
My Son recently was awarded the title “Customer Experience Expert” from Mazda Corporation.  This is an award based on sales, experience and customer service ratings where Mazda calls the customer to drill down about their experience.  This award comes with a title and a monetary bonus.  In short, it matters and is earned.
My Daughter was recently placed into the management training program with Safeway Corporation based on effort, hard work, management approval and again the biggest factor is customer feedback.  Feedback matters.  I would add that my daughter will earn her certification as a welder in December and takes pride in maintaining the highest grade level and skill level in her class because this allows her to be the leader she knows she is.
My Step Daughter has recently been elevated at Disneyland from Cast Member to a manger based solely on Direct Customer feedback.  At Disney direct feedback means that a guest captures someone’s name and has to go to a specific office near the main gate and write out what the Cast Member did to make their day memorable.    Many Cast Members never have this happen and she has had it happen twice in the same week.  Her name is Sammy and she is in Disney California Adventure and I promise you that if you seek her out it will be an experience your children will not soon forget.  Disney expects that once you hit the stage you are all about the guest experience and this is difficult at best.
Each of these now adults were given participation trophies and each of them say that none of them mattered.  What matters to them are the results they produce because that is a life trophy and one that matters

My name is Steven Clauson and I coach people who want to come out of the stands and onto the field or are already on the field and demand to maximize their efforts.  Are you in the stands or on the field?  Winners are on the field playing full out. These are people for whom results matter.  Tired of results that are less than you know you can produce?  Call me at 916-230-0176 or visit www.stevenclauson.com