Month: October 2015

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Participation Trophies In The News.

After everything that has been in the news recently about the idea and value of participation trophies I spent a few minutes looking around my children’s rooms.  My children were active in pursuits like Soccer, Football, Media, Track & Field,  Lacrosse, Cheerleading and Swimming.  I was looking for any remaining “awards” they are proud of for just showing up.  I found none!
Upon closer examination what I did find was a varsity letter my son earned as a Varsity Swimmer for Elk Grove High School, my daughters awards for Academic Excellence, Academic All American and a Cheerleading award she was given that was voted on by her Cheer team at Pleasant Grove High School and my Step Daughters awards from the Media Communications Academy at Center High School where she excelled and set the standard she would use as a Cast Member at Disney .  Not one of them kept awards for simply participating.  I don’t think this is a mistake.
My Son recently was awarded the title “Customer Experience Expert” from Mazda Corporation.  This is an award based on sales, experience and customer service ratings where Mazda calls the customer to drill down about their experience.  This award comes with a title and a monetary bonus.  In short, it matters and is earned.
My Daughter was recently placed into the management training program with Safeway Corporation based on effort, hard work, management approval and again the biggest factor is customer feedback.  Feedback matters.  I would add that my daughter will earn her certification as a welder in December and takes pride in maintaining the highest grade level and skill level in her class because this allows her to be the leader she knows she is.
My Step Daughter has recently been elevated at Disneyland from Cast Member to a manger based solely on Direct Customer feedback.  At Disney direct feedback means that a guest captures someone’s name and has to go to a specific office near the main gate and write out what the Cast Member did to make their day memorable.    Many Cast Members never have this happen and she has had it happen twice in the same week.  Her name is Sammy and she is in Disney California Adventure and I promise you that if you seek her out it will be an experience your children will not soon forget.  Disney expects that once you hit the stage you are all about the guest experience and this is difficult at best.
Each of these now adults were given participation trophies and each of them say that none of them mattered.  What matters to them are the results they produce because that is a life trophy and one that matters

My name is Steven Clauson and I coach people who want to come out of the stands and onto the field or are already on the field and demand to maximize their efforts.  Are you in the stands or on the field?  Winners are on the field playing full out. These are people for whom results matter.  Tired of results that are less than you know you can produce?  Call me at 916-230-0176 or visit www.stevenclauson.com

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Who Creates Your Reality?

Who’s responsible for creating your reality?  The word reality is defined as the way things actually are.  With that being said the News people insist on watching is supposed to contain reality and what it really contains is grey areas of opinion and spin.  Our lives happen just like this.  Most of what happens comes down to opinion and spin.
Someone’s reality often comes down to their Response Ability in every given situation.  Losing a parent, winning a football game, going through a divorce, filing bankruptcy and even getting an inheritance are examples of things that show your response ability.  How will you respond in any given situation is what reality is all about.  I know people dealing with each of these situations right now and the differences are stark and not what I would have predicted.
What I know to be true and a fact is that success is our duty, obligation and responsibility.  We need to take it seriously.  It matters!  The last few days with a sick parent matters.  Winning a football game matters.  Divorce and the destruction of a family matters.  Filing bankruptcy and having the chance to start over matters.  Getting an inheritance and becoming the steward of someone’s financial lifes work matters.
Each of us holds the final definition of what reality means.  When you choose to be part of the solution your ability to respond rises.  What’s your current Response Ability?      
My name is Steven Clauson and I coach people who want to come out of the stands and onto the field or are already on the field and demand to maximize their efforts.  Are you in the stands or on the field?  Winners are on the field playing full out. These are people for whom results matter.  Tired of results that are less than you know you can produce?  Call me at 916-230-0176 or visit www.stevenclauson.com

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The 4th Quarter Is When We Win Or Lose… And Your Choice Is?

 I am a serious football fan.  I am serious to the point that I think baseball should conclude Labor Day weekend so we can all focus on Football.  There are lessons from football we can all use to push what we do forward.  Ignore these lessons at your peril.
Today starts the 4th quarter.  In football this is when teams get tired and mistakes happen.  In short this is often when the game is won and lost.  The 4th quarter is when mistakes are made, focus is lost, disappointment sets in and the winner is determined.  Most games aren’t really won in my estimation, most are lost.  Whenever you have a team that has prepared for the 4th quarter it shows and typically they prevail.
When it comes to people in business, the 4th quarter has 2 schools of thought that are most common (There are others for low performers and putting time into these is not worth the effort).   For the 4th quarter of 2015 the thing to decide is are you going to work toward your quota or work to your potential?  These are different and what the 4th quarter is all about.
You should love the 4th quarter because while most are getting ready for the Holidays you have a very real chance to dominate your market and work to your potential.  Holiday parties are a blast and while your competition is working on going to parties and making quota you remain focused on simple domination.  You are the ONLY person that knows your potential and when you get past all the B S quotas and work to your potential you lead the pack!  Keep in mind that is you aren’t the leader the view won’t change.
My name is Steven Clauson and I coach people who want to come out of the stands and onto the field or are already on the field and demand to work to their potential.  Are you in the stands or on the field?  Winners are on the field playing full out and dominate. T For these people results matter.  Tired of results that are less than you know you can produce?  Call me at 916-230-0176 or visit www.stevenclauson.com

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Price As The Primary Sticking Point

 I hear salespeople tell me story after story about how their competitor is underselling them and they are practically giving their product away or how the exact same produce can be purchased on the internet for less in every case.  In fact I was reading a book over this past weekend called “Secrets Of Successful Selling” and that book talked about how competition has reached levels never before seen and customer awareness has reached a point that required salespeople to operate at levels never before considered.  This book was written in 1952! 
Competition has always been here and thank goodness it will always be here.  The problem isn’t product knowledge, competition or even smarter customer… The real issue is are you sold on your product?  You need to become so sold and so convinced on your product and service that you know it would be a mistake for your customer to do business anywhere else.  So convinced that you can tell them why it would be detrimental to them if they buy from anyone but you.  So sold that you lose sleep when a customer doesn’t buy from you no matter the reason they give you.  That level of commitment may seem too much but this is what people are searching for.
Champions in any field know they must produce results with what they have to work with.  Champions look at the team they have and determine what their strengths are and as a result what actual assets they have to work with.  They play the cards that have been dealt to maximum effect.  They focus on winning the game they are involved in at that moment and never think about losing.  David kicked Goliaths ass because he was sold on the idea he could get it done.  Who is your Goliath?
My name is Steven Clauson and I coach people who want to come out of the stands and onto the field or are already on the field and demand to work to their potential.  Are you in the stands or on the field?  Winners are on the field playing full out and dominate. For these people results matter.  Tired of results that are less than you know you can produce?  Call me at 916-230-0176 or visit www.stevenclauson.com